nsifoods
Customer Operations Specialist
Elmhurst, Illinois · Full-time
Sponsorship not specifiedDetected 19 days ago
AccountingSAPLogisticsERPCommunicationProblem Solving
About the role
- NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers.
- We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability.
- Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service.
Responsibilities
- Manage customer orders (manual + EDI) from PO receipt through delivery
- Resolve order discrepancies and support invoice accuracy
- Utilize customer portals and support compliance documentation
Requirements
- Elmhurst, IL * must be based within a 1-2 hr drive to/from Elmhurst*
- The ideal candidate will have:
Nice to have
- ERP experience (SAP Business One a strong plus)
- Familiarity with EDI systems
- Strong proficiency in Google Sheets and Google Workspace
- Strong communication and problem-solving skills
- Proficiency in MacOS
- A Bachelor's degree in business administration or related field
- 2-3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)
Company info
- Confirm order details and communicate ETAs to customers and distribution centers
Equal opportunity
- NSI is an equal opportunity employer.
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