M&T Bank
Relationship Banker
Pikesville, MD · Mid
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Green-card filing pattern in this occupation
Green-card follow-through: 100%
Files H-1B transfers
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About the role
- Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
- Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
- Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
Responsibilities
- Perform customer servicing interactions.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- The position is key driver of customer flow in the branch to support these activities.
Requirements
- Ability to stand for long periods of time
- Ability to lift light to heave objects weighing 5 lbs. to 30lbs
- Ability to read fine print
- Ability to use fax, telephone system, copier and other communication tools
- High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
- A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
- Proven ability to demonstrate exceptional customer service
Nice to have
- Associates degree
- Notary public license
- Bilingual based on branch needs
Skills
- Strong verbal communication and interpersonal skills
- Well-organized individual with time management and prioritization skills
Compensation
- The pay range for this position is $22.61 - $37.67 Hourly (USD).
Company info
- The position services existing customers and grows the business through identifying sales opportunities with customers.
- Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.
- Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
- Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.