BCAA

Member Experience Representative

Burnaby, BC · Contract

Sponsorship not specified$24k-$30kDetected 8 days ago

ExcelHRISCustomer SupportMicrosoft Office

About the role

Feel proud of what you do and help shape the future of BC at a BC Top Employer.
We're driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share.
This temporary contract is anticipated to be till February 28, 2028.

Receive inbound calls from Members and provide the best customer experience. You'll coordinate the right people and services to quickly support their needs.
Take the initiative to resolve customer issues, seeking support as needed.
You'll collaborate with Fleet Drivers and other service providers to provide exceptional customer service in each and every interaction.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process.
The shift bid process is seniority based (Length of Service / Hire Date), and shift work.
Team Members will select two six-month schedules (Jan - May & June - Dec).
Given the shift bid process is based on seniority, is seniority based, and most shifts have been selected, new external employees will be assigned shifts that support individual gaps in scheduling.
We offer shift differentials after 6pm and on Sundays.
We may require availability on statutory holidays, weekdays, and weekends, and as a result, we post the schedule three months in advance. This gives team members the flexibility to work around personal obligations and support their work-life balance.

In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
The hourly range for this position is $23.98 to $29.98 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity.

With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
We are looking for a Temporary Full-Time Member Experience Representative!
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

Equal Opportunity Employer, committed to providing accessible, inclusive employment.
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment.

This listing is sourced directly from BCAA's careers page and normalized into a canonical job model.