Realtimeboardglobal

Realtimeboardglobal

US People Operations Team Lead

Austin, US

Sponsorship not specifiedDetected 47 days ago
Stakeholder ManagementHRISEmployment LawLeadershipCommunicationCollaborationMentoring

About the role

  • You'll be a hands-on leader who isn't afraid to roll up your sleeves - one moment you're resolving a critical employee escalation, the next you're designing processes that will scale across a complex, multi-state environment.
  • You'll balance strategic thinking with tactical execution, leading from the front while elevating your team and mentoring colleagues globally.
  • The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey.

Responsibilities

  • Lead the US Team: Directly manage and develop the US-based People Operations team, fostering a culture of care, empathy, and high performance.
  • Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve.
  • Provide hands-on support for the most complex compliance matters.
  • Drive Operational Excellence and Efficiency: Identify service gaps and implement innovative solutions that enhance service delivery and employee experience.
  • Deliver Complex, Cross-Functional Projects: Own the execution of time-sensitive initiatives. Ensure every deliverable is on time, within scope, and thoroughly documented - getting personally involved in critical workstreams as needed.
  • Leverage Data to Drive Decisions: Use data to monitor team performance, identify trends, and make evidence-based recommendations that improve service delivery and compliance outcomes across the region and inform global practices.
  • You navigate differing professional opinions diplomatically, build consensus across functions and geographies, and maintain strong relationships even in challenging situations.
  • You're comfortable leading direct reports while also jumping in to handle complex cases, mentor team members, and personally drive critical initiatives to completion.
  • Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing.
  • The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.

Requirements

  • Deep US Employment Law Experience & Expertise: 6+ years of HR experience with substantial exposure to US employment frameworks, including hands-on experience with California, New York, and Texas labor law.
  • Experience Driving Efficiency Through Technology: Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency.
  • Proven Leadership at Scale: 2+ years of experience leading direct reports while also coaching, mentoring, and influencing team members outside your direct reporting line.
  • Ability to Simplify Complexity: Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply.
  • You can establish structure in chaos without losing sight of long-term strategic goals.
  • 6+ years of HR experience with substantial exposure to US employment frameworks, including hands-on experience with California, New York, and Texas labor law.
  • Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency.
  • 2+ years of experience leading direct reports while also coaching, mentoring, and influencing team members outside your direct reporting line.
  • Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply.

Skills

  • Outstanding communication and collaboration skills.

Compensation

  • Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.

Benefits

  • Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
  • Full benefits may differ per location.
  • If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Company info

  • Our North Star is building a world-class, follow-the-sun service delivery model that provides seamless, scalable support across all time zones.
  • We're pioneering the future of People Ops through AI-driven automation and enabling employee self-service.
  • Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle-from onboarding to offboarding, benefits administration to policy management.
  • By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT, we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.
  • Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
  • We are a team of dreamers.
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This listing is sourced directly from Realtimeboardglobal's careers page and normalized into a canonical job model.