Smartsheet
Sr. Principal Customer Risk & Retention Strategy Manager
Bellevue, WA, USA · Principal · Full-time
Sponsorship not specified$175k-$240kDetected 13 hours ago
Data ScienceSalesAccount ManagementForecastingCustomer SuccessAccount Retention
About the role
- That is magic at work, and it's what we show up for every day.
- We're revolutionaries - so for us changing the way the world works is all in a day's work.
Responsibilities
- Let's build what's next, together.
- Personal paid Volunteer Day to support our community
- Lead a portfolio of customer retention programs, defining how at-risk customers are identified, prioritized, and addressed across the customer lifecycle
- Design and operationalize churn forecasting and predictive risk models in partnership with Data Science and Revenue Operations to enable proactive retention actions
- Lead churn analysis and root cause identification, translating insights into targeted, high-impact mitigation programs and playbooks
Skills
- Smartsheet is a tech company with a human story to tell.
Compensation
- US employees receive 12 paid holidays per year
- Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
- US Base Salary Pay Range
- $175,000 - $240,000 USD
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- Up to 24 weeks of Parental Leave
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.
Company info
- We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.
Equal opportunity
- Employer:
- Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
- If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
- #LI-Remote
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