Clickstop
Customer Service Specialist
Urbana, IA · Contract
No sponsorshipDetected 40 days ago
Customer SupportCommunicationCollaborationProblem SolvingCritical ThinkingAdaptability
About the role
- Are you looking for an opportunity to be your best self while making a meaningful impact on the customer experience?
- Enables: Stronger customer trust, consistency, and long-term customer satisfaction.
- Diagnostic Thinking & Root Cause Awareness - Gather and assess information thoroughly to identify root causes and recommend effective solutions. - Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.
Responsibilities
- Providing industry-leading customer support for one of our e-commerce brands.
- Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
- Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
- Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
- Deliver accurate, timely, and consistent support that protects the Brand Promise.
- Customer Service & Support Responsibilities
- Communication & Relationship Building
Requirements
- Must be authorized to work in the United States.
Compensation
- Competitive compensation and a highly valued full-time benefits package:
Benefits
- Health Insurance ($0 Premium option), Dental & Vision Insurance
- Paid Holidays, Wellness, Volunteer, and Birthday PTO
- Life and Disability Insurance
Company info
- Join our award-winning company and culture as a Customer Service Specialist and help create exceptional experiences through problem solving, systems thinking, and customer advocacy.
- "If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!" - Tammy, Current Employee
- Aligning with Clickstop's Core Values to drive our culture and business forward.
- In this role Communicate, Responsible, Decisive, Enthusiastic, and Courageous stand out.
- Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.
- Completing daily tasks while living out our values and code through self-awareness and integrity.
- Build trust through clear, professional, and adaptable communication with customers and internal teams.
Equal opportunity
- Equal Opportunity Employer.
Visa & Work Authorization
- Must be authorized to work in the United States.
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This listing is sourced directly from Clickstop's careers page and normalized into a canonical job model.