Inspiroz1

Service Delivery Manager

Philadelphia, Pennsylvania, United States

Sponsorship not specifiedDetected 31 days ago

ExcelCustomer SupportLeadershipCommunicationCollaborationMentoring

About the role

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team.
As an SDM, you will play a crucial role in leading and ensuring the successful delivery of our IT services to our schools and corporate clients.
This role requires travel within territory 35% of the time.

Build and maintain strong relationships with client stakeholders and manage expectations effectively.
Provide high-quality customer service and support through strong team coaching, accountability, and performance management.
Drive SLA compliance and ensure tickets are progressing, aging is controlled, and issues are resolved in a timely manner.
Identify and implement practical operational improvements to enhance service delivery and team effectiveness.
Ability to adapt and implement new procedures and systems effectively.
Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.
Ongoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and skills.

ACS, parent to Inspiroz, has been providing IT services and consulting for 30 years with great success.
The successful candidate should have a bachelor's degree in a technology related field or equivalent certifications.
The successful candidate should have at least 5 years of experience in a client and team management position.

Ability to communicate technical concepts to technical and non-technical users.
Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.

Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges.

Inspiroz provides a variety of benefits to employees, including health insurance coverage, paid holidays, and paid time off.
A competitive compensation package with generous benefits and bonus potential.
Education: The successful candidate should have a bachelor's degree in a technology related field or equivalent certifications.

What you will receive: A company dedicated to fostering and maintaining a positive and inclusive company culture.
An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions.
A company that is committed to continuous improvement while upholding our core principles and values.

This listing is sourced directly from Inspiroz1's careers page and normalized into a canonical job model.