InStride

InStride

Sr. Client Success Specialist

Los Angeles, CA or Remote · Senior

Sponsorship not specified$75k-$85kDetected 32 days ago
LLMsJiraSalesforceCustomer SuccessCustomer SupportZendeskCommunicationProblem SolvingCritical Thinking

About the role

  • If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you.
  • They will identify learner escalation trends, surface feedback to all parties, and represent the learner perspective internally to enhance InStride's internal processes keeping client satisfaction top of mind.
  • If this description resonates with you, we're excited about the possibility of having you on our team.

Responsibilities

  • Develop deep expertise in the end-to-end learner experience, solve learner challenges quickly, proactively identify barriers and root causes of learner challenges, and surface opportunities to improve outcomes and program effectiveness.
  • Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including client success, product, learner engagement, academic partnerships and learner support.
  • Analyze learner, client, and partner feedback to identify trends, uncover opportunities for product enhancements.
  • Act as a trusted thought partner and InStride resource for client stakeholders by functioning as primary client liaison on learner-related and other support issues.
  • Build presentation materials for various internal and external meetings.
  • Can collaborate with generative AI to enhance operational excellence, accelerate issue resolution, and produce clear communications that improve the learner experience, strengthen client satisfaction, and support scalable process improvements
  • At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences.
  • We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership.

Requirements

  • You have 2+ years or more of experience in customer success and/or client services role, particularly in technology-enable services
  • Detail-oriented and able to manage multiple priorities at once with a high degree of autonomy
  • Experience using generative AI tools to identify trends, draft stakeholder communications, and improve documentation while reviewing outputs for accuracy, tone, relevance, and completeness
  • Who you are (ideal profile):

Nice to have

  • Experience in ticketing systems like Zendesk and Jira is a plus

Skills

  • we'd love to see you show off:

Compensation

  • We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
  • Compensation range:
  • $75,000 - $85,000 USD
  • We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact.
  • If this description resonates with you, we're excited about the possibility of having you on our team.
  • As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience.

Benefits

  • Flexible vacation policy
  • Paid family leave
  • Best-in-class health care benefits

Equal opportunity

  • InStride Diversity and Inclusion Statement
  • If you have a disability or special need that requires accommodation, please let your recruiter know.
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This listing is sourced directly from InStride's careers page and normalized into a canonical job model.