Nus
Campus Support Specialist I
JFKU Pleasant Hill Campus, Pleasant Hill, CA · Part-time
Sponsorship not specified$20k-$26kDetected 31 days ago
Customer SupportLeadershipCommunicationMicrosoft Office
About the role
- Handle phone calls, in-person walk-ins, and emails from prospective students.
- Assist with student queries related to advising and university services.
- Organize and input information into databases.
Responsibilities
- Provides administrative support with academic advising, financial aid, student accounts, and university services.
- Maintain all tasks/responsibilities set by the leadership team.
- Maintain excellent relations with students and prospective students.
- Properly assess students' needs and determine the level of support needed.
- Deliver messages to students on behalf of the University as needed, not limited to above mentioned tasks.
- The Campus Support Specialist provides on-site support for students and prospective students.
- Acts as a liaison and first level support for remote advising.
- Perform other work-related duties like project planning and general administration as directed by the Associate Center Director.
- Support the campus or location in the absence of the Associate Center Director.
- Maintain active on-camera participation during virtual meetings, trainings, one-on-ones, collaborative sessions, and other workplace interactions as part of fostering engagement, communication clarity, accountability, team connection, and alignment with National University's Ways of Working in a fully virtual environment
Requirements
- Ability to communicate effectively verbally and in writing as demonstrated by
- Maintain relevant records and documentation, as required.
Nice to have
- Minimum of three (3) years of experience in customer service or related required.
- Experience working in a technology-driven enterprise preferre d.
Skills
- Knowledge of University policies and procedures, including policy updates.
- Strong customer service skills and a desire to work in this capacity.
- Established interpersonal skills and proven ability to work independently.
- Skill in interacting with various departments.
- Strong ability to provide friendly service in-person, on calls, and in written correspondence regardless of message being delivered.
- Ability to multi-task and prioritize in a very fast-paced environment.
- Strong organizational, detail oriented, and analytical skills.
- Ability to problem-solve, be flexible, meet deadlines, adapt to ever changing environment.
- Strong administrative skills to facilitate operations.
- Ability to maintain confidentiality.
Compensation
- Hourly: $20.00 - $25.77
Benefits
- Ensure classroom, equipment, and facility is ready for daily activities including conferences, internal meetings, continuing education, and academic classes.
Equal opportunity
- National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws.
This listing is sourced directly from Nus's careers page and normalized into a canonical job model.