Impact.com

Office Manager & Workplace Team Lead

New York, New York · Contract

Sponsorship not specified$90k-$100kDetected 2 days ago

RESTProject ManagementNegotiationForecastingLogisticsProcurementShopifyLeadershipMentoringMicrosoft Office

About the role

As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
This is a high-impact leadership role that combines hands-on office management with strategic workplace programming, team leadership,events planning and execution and multi-budget oversight.
We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. - Health and Wellness: Your well-being is a priority.

Own end-to-end operations of the NYC office, ensuring a seamless, well-maintained, and welcoming environment for approximately 200 employees and visitors.
Manage relationships with building management, landlords, and external vendors (cleaning, security, catering, maintenance, supplies) including contract negotiation and performance oversight.
Manage mail and package services, office supply inventory, equipment maintenance, and conference room logistics.
Lead and develop a workplace team (including front desk/reception, office coordinators, and facilities staff), setting clear goals and fostering a high-performance culture.
Establish and maintain standard operating procedures for all workplace functions, continuously improving service quality and operational efficiency.
Collaborate cross-functionally with People/HR, IT, Finance, and executive leadership to align workplace strategy with business objectives.
Own and manage multiple budgets, including facilities operations, office supplies, food & beverage programs, events, and capital improvement projects.
Manage vendor procurement processes, negotiate contracts, and ensure cost-effective sourcing across all workplace services.
Design and execute a workplace experience strategy that reinforces company culture and strengthens employee connection, particularly given the office's role as a cultural hub.
Develop and manage food & beverage programs (catering, snacks, coffee) that meet diverse dietary needs and create moments of community.

3+ years of experience managing an office, workplace operations, or facilities-ideally in a fast-paced, high-growth environment with 100+ employees.
Proven experience managing multiple budgets (six-figure+), including vendor negotiations, forecasting, and financial reporting.
Proficiency with office and productivity tools (Google Workspace or Microsoft Office, project management platforms, ticketing systems).
Team-oriented with a proactive, "roll-up-your-sleeves" mentality.
Strong project management skills with the ability to manage competing priorities, complex logistics, and cross-functional stakeholders.
Deep knowledge of office/facilities operations, including health & safety compliance, space planning, and vendor management.

$90,000.00 - $100,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.
This is the pay range the Company believes is equitable for this position at the time of this posting.
Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Medical, Dental, and Vision insurance
Flexible spending accounts and 401(k)
That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

At impact.com, we believe that when you're happy and fulfilled, you do your best work.

This listing is sourced directly from Impact.com's careers page and normalized into a canonical job model.