Global Lending Services

Call Center Team Manager

Greenville, South Carolina

Sponsorship not specifiedDetected 93 days ago

HRISMentoring

About the role

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others.
Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle.
That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

This position will manage and execute programs, policies, and systems to improve customer experience and business processes.
In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance with policies.
How will you drive value within the organization as a Call Center
Oversee an assigned segment of Operations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement.
Review, analyze, and interpret reports to gauge team performance and develop collections call operations strategies for improvement
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Handle escalated calls and disputes and maintain professional phone etiquette skills
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis.

This listing is sourced directly from Global Lending Services's careers page and normalized into a canonical job model.