Global Lending Services
Call Center Team Manager
Greenville, South Carolina
Sponsorship not specifiedDetected 185 days ago
HRISMentoring
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others.
- Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle.
- That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
Responsibilities
- This position will manage and execute programs, policies, and systems to improve customer experience and business processes.
- In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance with policies.
- How will you drive value within the organization as a Call Center
- Oversee an assigned segment of Operations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement.
- Review, analyze, and interpret reports to gauge team performance and develop collections call operations strategies for improvement
- Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
- Handle escalated calls and disputes and maintain professional phone etiquette skills
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Compensation
- Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis.
Benefits
- Review and approve employee time sheets and requests for time off.
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This listing is sourced directly from Global Lending Services's careers page and normalized into a canonical job model.