Ourhrconnect

Ourhrconnect

Customer Service Coordinator

Columbia, South Carolina · Contract

Sponsorship not specifiedDetected 1 day ago
Customer SupportCommunicationOrganizational SkillsClaims Management

About the role

  • You will be functioning as a work leader for customer service units.
  • You will also assist with escalated and complex issues.
  • Why should you join the BlueCross BlueShield of South Carolina family of companies?

Responsibilities

  • Assists with the development and direction of staff to achieve and maintain optimum levels of performance.
  • Maintains basic knowledge of quality work instructions and company policies.
  • Ability to effectively utilize multiple systems and tools to support operational and member/provider service needs.
  • We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths.

Requirements

  • Employees are required to work a training schedule of 8:30am to 5:00pm.
  • 2 years job related work experience
  • 1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
  • Degree Equivalency: 2 years job related work experience
  • Required Work Experience: 1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
  • Required Skills and Abilities: Strong organizational skills, and oral and written communication skills.
  • Required Software and Other Tools: Microsoft Office.
  • We would prefer that you have:
  • If you are dedicated to the same philosophy, consider joining our team!

Nice to have

  • Experience using Cohere and Genesys applications, with the ability to navigate and utilize these systems effectively.
  • Preferred Work Experience: 2 years-of customer service or claims processing experience.

Skills

  • Strong organizational skills, and oral and written communication skills.
  • Ability to handle high stress situations.
  • Proficient spelling, punctuation, grammar, and basic business math.
  • Ability to handle confidential or sensitive information with discretion.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
  • Microsoft Office.

Compensation

  • Paid annual leave - the longer you work here, the more you earn.

Benefits

  • 401(k) retirement savings plan with company match.
  • Subsidized health plans and free vision coverage.
  • Life insurance.
  • Paid annual leave - the longer you work here, the more you earn.
  • Wellness programs and a healthy lifestyle premium discount.
  • Tuition assistance.
  • Required Education: Associate's

Company info

  • Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.
  • Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries.
  • We are currently hiring for a Customer Service Coordinator to join BlueCross BlueShield of South Carolina.
  • Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community.
  • We are the largest insurance company in South Carolina … and much more.
  • We are one of the nation's leading administrators of government contracts.
  • We deliver outstanding service to our customers.
  • Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

Equal opportunity

  • BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.
  • It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
  • We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
  • If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext.
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This listing is sourced directly from Ourhrconnect's careers page and normalized into a canonical job model.