Goodshuffle Pro
Bilingual Customer Success Manager (Spanish/English)
Washington, DC (Hybrid)
Sponsorship not specifiedDetected 28 days ago
ConfluenceHubSpotCustomer SuccessIntercomCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- This is an ideal opportunity for someone early in their career who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Responsibilities
- Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
- Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
Requirements
- Professional fluency in Spanish and English is required.
- We care more about how you think and how you work than years on a resume
- Familiarity with tools like Claude, Intercom, HubSpot, FullStory, and Confluence
Nice to have
- Washington, DC Metro Area preferred
Skills
- About Goodshuffle
- Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses.
Compensation
- Competitive salary and benefits
Benefits
- Competitive salary and benefits
- Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
Company info
- Educate customers on new features, best practices, and time-saving workflows
- Act as an internal voice for Spanish-speaking customers, surfacing patterns and feedback to the broader CX and product teams
- If you love helping customers thrive and want to grow your career in Customer Success, we'd love to hear from you.
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This listing is sourced directly from Goodshuffle Pro's careers page and normalized into a canonical job model.