Tata Consultancy Services
L3 Infrastructure Engineer
Blue Springs, MS · Mid
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About the role
- Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
- All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation.
Responsibilities
- Family Support:
Requirements
- Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues
- With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise.
- Experience with packet capturing example: Wire Shark
- Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
- Knowledge of Server 2012/2016 Policy and Security Management
- Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
Nice to have
- Experience and/or knowledge of PLC's a plus.
- Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
- Knowledge of iGear, Kepware, or other machine data gathering tools
- SQL Server database administration (backup s, security, monitoring, etc.)
- Previous experience supporting a large corporate, manufacturing environment
- Experience supporting and troubleshooting Business and Mission Critical applications
- 3 to 5 years of experience performing Level 3 responsibilities
- Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
Skills
- IT Infrastructure
- They can also control the infrastructure, cloud, network, and DC level operations.
Compensation
- $70,000 to $80,000 Per Annum
- Discretionary Annual Incentive.
Benefits
- Comprehensive Medical Coverage:
- Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Maternal & Parental Leaves.
- TCS Employee Benefits Summary:
Company info
- This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents.
This listing is sourced directly from Tata Consultancy Services's careers page and normalized into a canonical job model.