Illinois Tool Works
Field Service Technician
Baltimore, Maryland, United States of America · Senior
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About the role
- This equipment includes electrical/electronic control, PC, PLC, and motion controls SCOPE AND RESPONSIBILITIES OF POSITION: Information used to describe specific duties
- Primary Responsibilities Travel to customer site to diagnosis and repair of industrial test equipment
- This equipment includes electrical/electronic control, PC, PLC, and motion controls SCOPE AND RESPONSIBILITIES OF POSITION: Information used to describe specific duties; measure the size of the job; problem complexity; impact of errors on organization.
Responsibilities
- Secondary Responsibilities Other duties as assigned including, but not limited to, phone/remote support.
- North Star Imaging JOB DESCRIPTION POSITION TITLE:DIVISION/DEPARTMENT Field Service Technician Technical Services REPORTS TO (Title) DEPARTMENT LOCATION Support Supervisor Remote NON-SUPERVISORY LEVEL ☐ Entry ☒ Intermediate ☐ Senior SUPERVISORY LEVEL ☐ Supervisor ☐ Manager ☐ Executive FSLA STATUS ☐ Exempt ☒
Requirements
- Much of the work will be completed at customer site with up to 80% travel required.
- Experience with resolving technical issues in a highly sensitive environment.
- INCUMBENTS ARE REQUIRED TO PERFORM OTHER RELATED FUNCTIONS/RESPONSIBILITIES AS ASSIGNED.
- 75% + Travel and overtime, must be able to sit for extended periods
- What knowledge is a must to be hired into this job at a fully functioning level of proficiency?
- Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
- Ability to interpret schematic and electrical diagrams.
- Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter.
- Ability to communicate effectively in a professional environment.
- Ability to work independently with a high sense of urgency.
Skills
- Strong customer service/communications skills with a high level of professionalism.
Compensation
- Acknowledgement Signature Date Employee Employee to sign box above at time of hire or job change Compensation Information: 34 ITW is an equal opportunity employer.
Company info
- Provide customers with timely updates regarding ETA onsite, Assist manufacturing with system integration and installation.
- Assist customers over the phone with technical problems and troubleshooting.
- Train customers on basic operation and maintenance where applicable.
Equal opportunity
- Acknowledgement Signature Date Employee Employee to sign box above at time of hire or job change Compensation Information: 34 ITW is an equal opportunity employer.
This listing is sourced directly from Illinois Tool Works's careers page and normalized into a canonical job model.