OpenAI
Platform Operations Program Manager
San Francisco · Senior · Contract
Sponsorship not specifiedDetected 1 day ago
OAuthProduct StrategyResearch
Stay score
odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- The team works across account integrity, fraud prevention, abuse detection, and platform risk to prevent bad actors from exploiting OpenAI's products and developer surfaces.
- This role will sit within the Account & Platform Integrity Operations team while partnering closely with teams across the Ecosystem organization to ensure the platform can scale rapidly without compromising trust, quality, or safety.
- About the Role - Platform Operations Program Manager
Responsibilities
- Own the operational processes that help developers bring apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring.
- Manage external review partners and policy operations workflows, helping teams apply standards consistently while identifying areas where guidance, process, or quality expectations need to improve.
- Lead high-priority partner reviews and escalations, balancing speed to launch with user trust, and consistent standards.
- Create feedback loops across product, policy, tooling, and developer experience teams to reduce friction for developers and improve the quality of integrations over time.
- Lead automation and AI-driven initiatives, such as agentic workflows, to improve the speed, consistency, and scale review and support processes.
- Serve as a senior cross-functional partner, using operational expertise and platform insights to help shape product strategy and improve how the ecosystem works.
- Bring structure to ambiguous, cross-functional problems and drive alignment across Product, Engineering, Policy, Legal, Security, and Operations.
- Think in systems rather than individual cases, identifying recurring patterns and building durable processes instead of one-off solutions.
- Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to turn platform goals and requirements into clear, effective operating processes.
Requirements
- Have 8+ years of experience in program management, developer operations, product operations, or related fields.
Company info
- The Account & Platform Integrity Operations team protects OpenAI's ecosystem by ensuring that users, developers, partners, and organizations can access and build on our platform safely and responsibly.
- As OpenAI's developer ecosystem expands, we're building the operational foundation to support the next generation of plugins, MCP apps, agent skills, and integrations.
- As a Platform Operations Program Manager, you'll partner across Product, Engineering, Policy, Legal, Security, and Developer Experience to design the systems and operating models that enable ecosystem growth while maintaining quality, trust, and an exceptional developer experience.
- This role requires strong operational judgment, a deep understanding of developer platforms and APIs, empathy for the developer experience, and the ability to translate evolving product, platform, and policy requirements into scalable operational systems.
- San Francisco, CA (Hybrid - 3 days in office)
This listing is sourced directly from OpenAI's careers page and normalized into a canonical job model.