AvePoint
Partner Success Manager
Jersey City, NJ, United States
Sponsorship not specified$100k-$130kDetected 12 days ago
SQLAWSGCPAzureProject ManagementCRMSalesAccount ManagementLead GenerationPerformance ManagementCustomer SupportTCP/IPDNSCommunicationCollaborationSharePoint
About the role
- Through this partnership, will act as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts.
Responsibilities
- Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals.
- Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role.
- Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations.
- Align AvePoint's product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success.
- Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies.
- Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion.
- Guide partners through renewal cycles, working closely with sales to ensure timely and successful contract renewals.
- Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks.
- Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment.
- Become a subject matter expert in AvePoint's platform to effectively educate and enable partner teams.
Requirements
- Bachelor's degree in a relevant field
- 3+ years of experience in a technical consulting role such as technical account management or technical business analysis
Nice to have
- Working knowledge of TCP/IP, DNS, SMTP, and DHCP technologies
- Working knowledge of Microsoft SQL Server, IIS, and Active Directory
- Broader knowledge of server and cloud offerings in the tech industry i.e. Office 365, Azure, AWS, Google Cloud is strongly preferred.
Compensation
- Competitive market-based compensation (salary, yearly bonus + equity)
Benefits
- Competitive market-based compensation (salary, yearly bonus + equity)
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This listing is sourced directly from AvePoint's careers page and normalized into a canonical job model.