Trace3
IT Support Specialist II
Houston, TX · Mid
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($30,000) is below the Level I prevailing wage of $61,235. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · Houston-Pasadena-The Woodlands, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems.
- Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications.
- Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets.
Responsibilities
- We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner.
- We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
Requirements
- Demonstrated ability to work independently as an escalation point while collaborating cross-functionally with IT Ops, Security, and Engineering teams.
Skills
- Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms.
- Experience supporting enterprise environments with 200+ users preferred.
- Technical Skills
- Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration.
- Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive).
- Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting).
- Proficiency with MDM platforms (Intune, JAMF, Workspace ONE, or equivalent) for imaging, deployment, and lifecycle management.
- Excellent interpersonal skills with a customer-first mindset and ability to explain complex technical concepts to non-technical users.
- High school diploma required; Associate's degree or Bachelor's degree in IT-related field preferred.
Compensation
- Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Work-life balance and generous paid time off
- We are flexible and resilient in a fast-changing environment.
Company info
- Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business.
- Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment.
- We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
- We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
Equal opportunity
- As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements.
This listing is sourced directly from Trace3's careers page and normalized into a canonical job model.