Flagshippioneeringinc

Flagshippioneeringinc

Lead, Enterprise Applications & Services Management

Cambridge, MA USA

Sponsorship not specifiedDetected 7 days ago
Process ImprovementVendor ManagementProcurementERPRecruitingLeadershipCollaborationMentoring

About the role

  • The role combines deep functional and technical expertise with strong operational leadership, vendor management, and stakeholder engagement capabilities.
  • Coordinate application changes, upgrades, patches, and releases across vendors, MSPs, and internal stakeholders.
  • Serve as the subject matter expert (SME) for up to 5 core enterprise applications (HCM, ATS, ERP, Procurement, CLM)

Responsibilities

  • The Lead, Enterprise Applications & Service Management plays a critical role in ensuring Flagship Pioneering's enterprise applications effectively support and evolve with business needs.
  • This position will own key aspects of application service management, including MSP oversight, support governance, incident and change management processes, knowledge management, and operational reporting.
  • Lead operational oversight of managed service providers (MSPs) and external support partners responsible for application support services.
  • Define, monitor, and continuously improve service level agreements (SLAs), key performance indicators (KPIs), and operational metrics related to application support.
  • Review service reports, analyze trends, identify recurring issues, and drive corrective actions.
  • Own escalation management processes between MSP support teams, internal SMEs, software vendors, and business stakeholders.
  • Ensure operational readiness, support documentation, and knowledge transfer activities are completed prior to production deployments.
  • Drive continuous service improvement initiatives focused on reducing operational risk, increasing automation, and improving user experience.
  • Support a broader set of additional applications (i.e. Notion, Smartsheets) using standard runbook procedures and escalation models.
  • Maintain system configuration, access provisioning, and user role management in accordance with IT security and compliance policies.

Requirements

  • Establish and maintain support runbooks, knowledge articles, operational procedures, and service documentation required to support scalable application operations.

Compensation

  • Flagship has been recognized twice on FORTUNE's "Change the World" list, an annual ranking of companies that have made a positive social and environmental impact through activities that are part of their core business strategies, and has be

Benefits

  • We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps.
  • Those big leaps in human health and sustainability exponentially accelerate scientific progress in areas ranging from cancer detection and treatment to nature-positive agriculture.
  • Our scientific founders, entrepreneurial leaders, and professional capital managers are each aligned around an institutionalized process that enables us to innovate and transform for the benefit of people and planet.

Company info

  • Flagship Pioneering is a biotechnology company that invents and builds platform companies that change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps. Those big leaps in human health and sustainability exponentially accelerate scientific progress in areas ranging from cancer detection and treatment to nature-positive agriculture.
  • What sets Flagship apart is our ability to advance biotechnology by uniting life science innovation, company creation, and capital investment under one roof in a way that is largely without precedent. Our scientific founders, entrepreneurial leaders, and professional capital managers are each aligned around an institutionalized process that enables us to innovate and transform for the benefit of people and planet.
  • Many of the companies Flagship has founded have addressed humanity's most urgent challenges: vaccinating billions of people against COVID-19, curing intractable diseases, improving human health, preempting illness, and feeding the world by improving the resiliency and sustainability of agriculture.
  • Flagship has been recognized twice on FORTUNE's "Change the World" list, an annual ranking of companies that have made a positive social and environmental impact through activities that are part of their core business strategies, and has been twice named to Fast Company's annual list of the World's Most Innovative Companies.
  • What sets Flagship apart is our ability to advance biotechnology by uniting life science innovation, company creation, and capital investment under one roof in a way that is largely without precedent.
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