National Indemnity Company
Client Services Analyst I
Omaha, NE · Full-time
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About the role
- Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
- This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment.
- This position is not eligible for employer visa sponsorship.
Responsibilities
- Gather, document, and process first notice of loss information while ensuring accuracy and timely escalation of high-priority claims.
- Partner with claims examiners and internal teams to resolve customer inquiries and provide updates on claim activity and payments.
- Support department initiatives by improving processes, maintaining accurate records, and assisting with training and onboarding activities.
- Excellent customer service and communication skills, with the ability to build positive relationships with agents, insureds, claimants, and business partners.
- Ability to prioritize work, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
Benefits
- We care about your health and wellbeing!
- Benefits, Perks and more!
- A collaborative, team-oriented approach with a commitment to continuous improvement and learning.
Company info
- NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere?
- The Client Services Analyst provides customer service and claims process support to agents, insureds, claimants, and business partners.
- This role assists new claimants through the intake of first notice of loss, responds to claim-related inquiries, provides claims process education, and serves as a liaison between agency partners and the claims department to ensure a seamless customer experience and effective claims handling process.
- The hours for this position will be from 10:30am to 7:00pm Monday to Friday.
- What will you do?
- Serve as the primary point of contact for agents, insureds, and claimants regarding new claim reporting, claim status, and claims process inquiries.
- Participate in testing claim-related systems and applications, identifying issues and supporting technology enhancements.
- Who would excel in this role?
Visa & Work Authorization
- This position is not eligible for employer visa sponsorship.
This listing is sourced directly from National Indemnity Company's careers page and normalized into a canonical job model.