PGA TOUR Superstore

PGA TOUR Superstore

Retail Operations Manager

Plymouth Meeting, PA

Sponsorship not specified$22k-$25kDetected 6 days ago
Product ManagementHRPerformance ManagementCadenceLeadershipCommunicationMentoringMicrosoft Office

About the role

  • The Operations Manager (OM) is a proficient leader in operations, processes, and efficiency.
  • They are pivotal in delivering a consistent Customer experience by managing product presentation, availability, pricing accuracy, and signage on the sales floor.
  • Expected to assume ownership of their designated departments, this role undertakes comprehensive management responsibilities for their Associates, ensuring promptness, efficiency, and inventory accuracy for both in-store and e-commerce merchandise.

Responsibilities

  • Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.
  • Create and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates. While demonstrating a culture of ethical conduct, safety, and compliance.
  • Report any issues and requests to SSC Partners by submitting a ServiceNow Ticket, taking full ownership of all Store ServiceNow tickets from initiation to resolution.
  • Maintain the Company's Operational and Merchandising Standards through consistent evaluation of the sales floor, and training of Associates, as needed.
  • Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
  • Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.
  • Lead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations.
  • Anticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department.
  • Support SLT in delivering on all HR Operational and cyclical programs to maintain compliance.
  • Responsible for inventory accuracy through the consistent execution of the RTV process, accuracy in receiving daily receipts, proper tagging integrity before product placement on the sales floor, conduct accurate cycle counts, and manage inventory levels throughout the product lifecycle.

Requirements

  • Candidates must have strong listening and interpersonal skills.
  • Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems.
  • Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
  • Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
  • Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
  • Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service.
  • College Degree or Equivalent Leadership Experience.
  • Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
  • and Skills Required:
  • Communication: Candidates must have strong listening and interpersonal skills.

Compensation

  • 22.00 - 25.25 USD Hourly Overview

Benefits

  • At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business.
  • Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
  • Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.

Company info

  • Employment discrimination isn't just unlawful, it violates our policies and is not who we are.
  • Champion a culture where Associates love to work, and Customers love to shop
  • Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
  • Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.
  • Build and develop a team of passionate and knowledgeable logistic Associates who strive to exceed Customer expectations by having products readily available for our Customers, strong store presentation, and consistent e-commerce process execution.
  • As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization.
  • Part of the Arthur M.

Equal opportunity

  • PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Visa & Work Authorization

  • that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic informatio
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This listing is sourced directly from PGA TOUR Superstore's careers page and normalized into a canonical job model.