pegllc

Scheduling Department Team Lead

Fairfax, Virginia

Sponsorship not specifiedDetected 14 days ago

ExcelProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMicrosoft OfficeSharePoint

About the role

This position is based in our main office in Fairfax, VA.
Serve as a resource and mentor for direct reports by providing guidance, answering questions, reinforcing established procedures, and encouraging professional growth and continuous learning.
Assist with onboarding and training new employees while promoting consistent application of department processes.

Support the Scheduling Manager in coordinating daily scheduling operations to ensure workload priorities, deadlines, and service expectations are met.
Provide constructive performance feedback, assist with performance evaluations, and help identify individual development goals to support employee success and continuous improvement.
Lead by example through professionalism, accountability, reliability, and a strong commitment to customer service.
Identify customer needs and proactively resolve scheduling concerns to deliver an exceptional customer experience.
Review and recommend updates to Standard Operating Procedures (SOPs) and the Scheduling Operations Manual to maintain consistency and operational effectiveness.

Strong analytical and problem-solving skills with the ability to resolve scheduling issues independently.
Ability to prioritize multiple responsibilities while maintaining accuracy in a fast-paced environment.

PEG, LLC offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Lead provides day-to-day guidance and support to direct reports, serves as a resource for resolving scheduling challenges, assists with onboarding and training, and reinforces established processes and performance expectations.
This position monitors workflow, promotes collaboration and accountability, and helps maintain a positive, customer-focused team environment.
As a key operational partner, the Scheduling Department Team Lead identifies opportunities to improve scheduling processes, supports the implementation of new client requirements, collaborates with internal departments to ensure accurate and timely service delivery, and assists with performance feedback and employee development within their team.
Success in this role requires initiative, sound judgment, strong problem-solving and conflict resolution skills, attention to detail, and a commitment to continuous improvement.
Through effective leadership and operational expertise, the Team Lead directly contributes to operational efficiency, employee success, customer satisfaction, and the consistent delivery of high-quality service.
Serve as a primary resource for resolving scheduling issues by researching concerns, identifying solutions, and communicating effectively with internal and external customers.

This listing is sourced directly from pegllc's careers page and normalized into a canonical job model.