Cityofhamilton

Cityofhamilton

Job ID #32094: Training Lead, Enterprise Time and Attendance System

Hamilton, Ontario

Sponsorship not specifiedDetected 12 days ago
Project ManagementLogisticsHRCommunicationCollaboration

About the role

  • Duration: Up to 24 months Vacancy type: New position Internal applicants should apply with your work e-mail address.
  • External applicants are considered only after the internal posting process has been completed.
  • Only applicants chosen for an interview will be contacted.

Responsibilities

  • Reporting to the Manager, HR Technology & Analytics, the Training Lead will support the implementation of the enterprise Time & Attendance system (UKG Pro WFM) in terms of end-to-end training strategy, planning, and its execution.
  • The role is responsible for designing, developing, and delivering the end-to-end training strategy and program to support successful adoption of the enterprise Time & Attendance system (UKG Pro WFM) across the City and its affiliates.
  • This includes training needs analysis, curriculum design, content development, delivery planning, and evaluation of training effectiveness.
  • The Training Lead will work closely with the Organizational Change Management (OCM) Lead, HR, Payroll, IT, departmental stakeholders, unions (as applicable), and the Implementation Partner to ensure successful transition and sustained adoption of the new system and processes.
  • Job ID #32094: Training Lead, Enterprise Time and Attendance System

Requirements

  • Considerable experience in training development and delivery for enterprise system implementations, preferably HR systems such as UKG Pro WFM, Kronos, or equivalent Time & Attendance solutions.
  • Strong understanding of workforce management processes, including timekeeping, scheduling, absence management, and payroll-related functions.
  • Excellent stakeholder engagement, facilitation, communication, writing, and presentation skills, with the ability to explain complex concepts in a clear, concise, and engaging manner to diverse audiences.
  • Experience measuring and reporting on training effectiveness, readiness, and adoption metrics.
  • Strong collaboration skills with the ability to work effectively with cross-functional teams and subject matter experts.
  • University Degree in Education, Human Resources, Organizational Development, Business Administration, or related discipline, or an equivalent combination of education and relevant experience.
  • Demonstrated ability to develop instructional design materials using best practices in adult learning principles and methodologies.
  • Experience delivering training through multiple channels, including instructor-led, virtual, and e-learning platforms.
  • Familiarity with learning management systems (LMS) and digital learning tools is preferred.
  • Demonstrated knowledge and skills in business process analysis and business process mapping.
  • Strong organizational and project coordination skills, with the ability to manage multiple training activities simultaneously.
  • Proven ability to build, manage and foster a team-oriented environment. Has the ability to develop, maintain, strengthen and repair partnerships with others inside or outside of the organization to elicit cooperation.

Nice to have

  • Demonstrated experience designing and delivering large-scale, role-based training programs for complex organizations (3000+ users preferred).
  • Experience working within municipal, public sector, or unionized environments, with understanding of collective agreements and operational workforce needs, is strongly preferred.

Benefits

  • Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Company info

  • Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination.
  • Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Equal opportunity

  • The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.
  • The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.
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