Zillow
Principal Business Intelligence Manager
Remote-USA · Principal
Sponsorship not specified$144k-$229kDetected 1 day ago
SQLSnowflakeDatabricksdbtData EngineeringData ScienceData VisualizationProduct StrategyRoadmappingCustomer SupportLeadershipCommunicationProblem SolvingMentoring
About the role
- This is a senior individual-contributor role for someone who can set the technical and data-product direction for one of the most consequential data foundations at Zillow, the governed layer behind how we understand and improve the customer experience.
- As we move further into AI-assisted service, self-service analytics, and conversational analytics, governed, reusable, AI-ready data foundations become essential.
- Dive deep into Zillow's internal and third-party data to model the customer journeys, operational workflows, workforce structures, financial measurement, and product signals that define customer experience operations.
Responsibilities
- These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.
- The customer experience organization runs across many systems, business lines, and support channels, and today the same business question can get different answers depending on the source, dashboard, or team producing it.
- Drive alignment on metric definitions, taxonomy standards, source-of-truth expectations, data-product certification, and cross-system identity strategy across business lines, partner teams, and leadership.
- As customer experience evolves across human support, self-service, automation, and AI-assisted service, the data foundation underneath has to evolve with it.
Requirements
- Expert SQL and data modeling, with experience designing architectures that span multiple business domains, source systems, grains, customer journeys, and consumption patterns.
- Experience owning or heavily shaping taxonomy, source-of-truth, identity resolution, or semantic governance standards across competing stakeholders and business lines.
- Experience evaluating, adopting, or influencing analytics-engineering tooling at the organizational level, such as Databricks, dbt, Snowflake, semantic-layer platforms, or Tableau.
- We encourage you to apply if you have transferable skills or related experiences.
- Experience reconciling competing sources of truth, for example workforce or HR systems versus operational systems.
- Experience partnering with, or working inside, a central data platform, product analytics, or data engineering organization.
Nice to have
- Preferred, Nice To Have
Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $143,600.00 - $229,400.00 annually.
- The base pay range is specific to these locations and may not be applicable to other locations.
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Company info
- Zillow Group's Customer Experience Operations Business Intelligence & Analytics team builds the trusted data foundation behind how we understand, measure, and improve the customer experience.
- We connect operational, customer, workforce, financial, product, and support signals into governed data products and analytics that power leadership decisions, operational performance, customer intelligence, self-service analytics, and AI-enabled experiences, so teams can rely on consistent definitions, reusable data products, trusted metrics, and scalable semantic logic.
- This Principal Business Intelligence Manager role helps define that foundation, shaping the architecture, standards, and data-product strategy that make our intelligence scalable, trustworthy, and reusable.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
This listing is sourced directly from Zillow's careers page and normalized into a canonical job model.