Double Fine Productions

Implementation Specialist

New York Office (or Remote) · Mid

Sponsorship not specified$80k-$85kDetected 378 days ago

RESTProduct ManagementProduct StrategyProject ManagementHubSpotSalesforceAccountingExcelProcess ImprovementCommunication

About the role

Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.

Maintain a high renewal rate after initial three month implementation period (80-85%)
Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients.
Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.

Accounting/bookkeeping experience is required
2-3 years of experience in a customer-facing role at an early-stage SaaS startup
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce

Competitive pay and equity
Health, dental, and vision insurance
Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary

Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
Double is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more.
We're bringing on dozens of new customers each month - you will be the first point of contact for small to mid-sized firms looking to start their journey with Double.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

This listing is sourced directly from Double Fine Productions's careers page and normalized into a canonical job model.