Luvata Appleton, LLC
IT Support Specialist
Kimberly, WI, US · Junior · Internship
Sponsorship not specifiedDetected 6 days ago
AzureAuditingCustomer SupportVPNCommunicationMicrosoft OfficeSharePointCompTIA
About the role
- Install, configure, and troubleshoot Windows desktops, laptops, docking stations, monitors, printers, mobile devices, and other end-user equipment.
- Assist with Windows administration tasks such as patch verification, endpoint health checks, inventory updates, and routine workstation/server checks as assigned.
- Coordinate with vendors or internal IT resources for hardware repair, licensing questions, equipment orders, and escalated technical issues.
Responsibilities
- Overview Provides first-line technical support and basic Windows administration for office and production users.
- Serve as the first point of contact for user support requests; document, prioritize, troubleshoot, and resolve or escalate tickets in a timely manner.
- Support Microsoft 365 applications, Teams, Outlook, OneDrive, SharePoint basics, MFA, password resets, and common productivity issues.
- Perform basic Active Directory administration, including user account setup, group membership changes, password resets, workstation joins, and basic permissions requests under defined procedures.
- Provide basic troubleshooting for network connectivity, Wi-Fi, VPN, phones, shared drives, and plant-floor workstation access before escalating to senior IT or Group IT.
- Maintain accurate documentation for device assignments, user changes, common fixes, asset inventory, and standard IT procedures.
Requirements
- The employee is required to wear safety glasses, hearing protection and metatarsal guarded steel-toed shoes while working in production areas.
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