DISA

Sr. Account Manager, Client Success (Field Operations)

USA - LA - Lafayette · Senior

Sponsorship not specified$80k-$100kDetected 8 days ago

SalesforceCRMAccount ManagementBusiness DevelopmentNegotiationProcurementCustomer SuccessCommunicationProblem SolvingPublic SpeakingMicrosoft Office

About the role

With 1,600+ team members across 30+ locations, we've delivered innovative solutions since 1986 and process more than 20 million orders each year.
The Senior Account Manager, Customer Success serves as the primary liaison for a dedicated portfolio of key DISA clients/owners.
This role is focused on nurturing long-term partnerships by deeply understanding client/owner needs, driving strategic value, and identifying opportunities to expand services.

Act as the main point of contact for a portfolio of assigned clients/owners, building trust and delivering proactive support and solutions.
Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client/owner. Grow the account through Upsells and Cross Selling.
Serve as a strategic partner to client/owner by understanding their organizational structures and challenging them to consider innovative solutions.
Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce).

High School Diploma or GED required, bachelor's degree preferred, or equivalent work experience.
7 years of experience in strategic Account Management, preferably in the pre-hire screening, background screening, or HR services industry.
Proven success managing complex solutions with senior-level stakeholders, including C-suite executives.
Strong communication, negotiation, and presentation skills.
Organized, self-motivated, and results-driven, with excellent attention to detail.
Professional demeanor with high business maturity and problem-solving capabilities.
High level of proficiency in Microsoft Office and CRM tools such as Salesforce.
Willingness to work flexible hours and travel occasionally for client meetings or industry events.

Pay may also vary based on geographic location in accordance with our compensation practices.

Personal and Sick Paid Time Off.
Medical/Dental and Vision.
Group Life Insurance, HSA/FSA
Educational Assistance Program
While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity.

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500.
As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture.
Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.
The successful candidate will bring a consultative approach to account management, blending client insight, business acumen, and solution-oriented thinking to consistently exceed expectations.

This listing is sourced directly from DISA's careers page and normalized into a canonical job model.