WorkWhile
Field Operations Manager / Associate
Remote - New York
Sponsorship not specifiedDetected 13 days ago
LogisticsCommunication
About the role
- We will hire this role at the Manager or Associate level depending on experience.
- Serve as the primary on-the-ground point of contact for assigned client sites
- Participate in regular client check-ins and submit site performance summaries
Responsibilities
- Directly oversee a portfolio of shift leads across assigned accounts
- Conduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback
- Coach leads on communication, conflict resolution, safety, and WorkWhile standards
- Identify high-performing workers ready for lead roles and build the pipeline
- Own day-to-day operational quality across assigned client sites
- Build and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation
- Build working relationships with client site supervisors and managers, understand their expectations, and flag risk early
- Submit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues
- shift leads or hourly teams across multiple sites
- Able to identify lead performance issues early and act on them without waiting to be asked
Requirements
- Based in New York or New Jersey, travel to sites required
- Hold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required
Compensation
- Competitive base salary + equity in a high-growth, venture-backed company
Benefits
- Competitive base salary + equity in a high-growth, venture-backed company
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