Nasuni
Technical Account Manager
Remote - United States · Mid · Contract
Sponsorship not specifiedDetected 10 days ago
AWSGCPAzureLinuxJiraSalesforceOnboardingCustomer SuccessCommunicationCollaborationProblem Solving
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is not a purely strategic or sales-led role-success comes from hands-on engagement, proactive execution, and technical credibility.
Responsibilities
- Troubleshoot and coordinate resolution of technical issues with Support and Engineering
- Support onboarding, migrations, and expansion use cases
- Track and manage customer issues, action items, and feature requests
Requirements
- Experience with enterprise infrastructure (storage, networking, or cloud)
- Working knowledge of CIFS/SMB, NFS, Active Directory
- Experience supporting customer environments and troubleshooting issues
- Experience with AWS, Azure, or GCP
- Familiarity with Linux administration
- Experience using tools like Salesforce, Jira, Gainsight
- Experience supporting file storage or data infrastructure platforms
- Experience Guidelines
- 4-7 years total experience
- 2-4 years in customer-facing technical roles
- 4-7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
- Strong communication skills with technical stakeholders
- Exposure to virtualization (VMware/ESX)
- Managed multiple customer accounts simultaneously
- Exposure to AI-driven operational tools or automation workflows
Skills
- Operates with moderate autonomy, escalating complex risks when needed
- Focuses on adoption, optimization, and issue resolution
- Collaborates cross-functionally but does not own company-wide strategy
Compensation
- In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles.
- Click HERE to view our compensation ranges by job grade.
- Actual compensation will be based on a variety of factors, including a candidate's experience, skills, education, and work location.
Benefits
- "Take What You Need" paid time off policy
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Wide array of wellbeing offerings
- Conduct regular technical reviews, health checks, and adoption planning
- Flexible remote work policy
- Free on-site fitness centers and stocked kitchens in select
Company info
- Serve as the primary technical contact for assigned customers
- Guide customers on best practices across storage, cloud, and file system environments
Equal opportunity
- Nasuni is an equal opportunity employer.
This listing is sourced directly from Nasuni's careers page and normalized into a canonical job model.