Nasuni
Technical Account Manager
Remote - United States · Contract
Sponsorship not specifiedDetected 57 days ago
AWSGCPAzureLinuxJiraSalesforceOnboardingCustomer SuccessCommunicationCollaborationProblem Solving
About the role
- This is not a purely strategic or sales-led role-success comes from hands-on engagement, proactive execution, and technical credibility.
- Operates with moderate autonomy, escalating complex risks when needed
- Focuses on adoption, optimization, and issue resolution
Responsibilities
- Troubleshoot and coordinate resolution of technical issues with Support and Engineering
- Support onboarding, migrations, and expansion use cases
- Track and manage customer issues, action items, and feature requests
Requirements
- Experience with enterprise infrastructure (storage, networking, or cloud)
- Working knowledge of CIFS/SMB, NFS, Active Directory
- Experience supporting customer environments and troubleshooting issues
- Experience with AWS, Azure, or GCP
- Familiarity with Linux administration
- Experience using tools like Salesforce, Jira, Gainsight
- Experience supporting file storage or data infrastructure platforms
- Experience Guidelines
- 4-7 years total experience
- 2-4 years in customer-facing technical roles
- 4-7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
- Strong communication skills with technical stakeholders
- Exposure to virtualization (VMware/ESX)
- Managed multiple customer accounts simultaneously
- Exposure to AI-driven operational tools or automation workflows
Compensation
- In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles.
- Click HERE to view our compensation ranges by job grade.
- Actual compensation will be based on a variety of factors, including a candidate's experience, skills, education, and work location.
Benefits
- "Take What You Need" paid time off policy
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Wide array of wellbeing offerings
- Conduct regular technical reviews, health checks, and adoption planning
- Flexible remote work policy
- Free on-site fitness centers and stocked kitchens in select
Company info
- Nasuni does not accept agency resumes.
- Please do not forward resumes to our job boards, Nasuni employees or any other company location.
- Nasuni is not responsible for any fees related to unsolicited resumes.
- Nasuni is an equal opportunity employer.
- The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
- These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
- Serve as the primary technical contact for assigned customers
- Guide customers on best practices across storage, cloud, and file system environments
This listing is sourced directly from Nasuni's careers page and normalized into a canonical job model.