Graco
Intermediate End User Computing Specialist
Dexter, Michigan, USA · Mid · Contract
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About the role
- Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials.
- Well, we pump peanut butter into your jar, and the oil in your car.
- We glue the soles of your shoes, the glass in your windows and the screen on your phone.
Responsibilities
- Support end-users with login issues, MFA incidents and account access troubleshooting, as well as entry-level Active Directory tasks such as group membership updates and entitlement troubleshooting.
- Provide Tier 2 support for enterprise applications such as Microsoft 365, Teams, OneDrive, and VPN clients; assist with application installation, configuration, updates, compatibility troubleshooting, and support end-user training and best practices.
- Handle device and peripheral support including installation, configuration, and maintenance of laptops, desktops, monitors, docking stations, printers, and related peripherals, as well as executing new hire setups, device rebuilds, reimaging, and lifecycle transitions.
- Maintain asset records, device inventories, and ticket documentation to ensure accurate SLA tracking.
- 3-5 years of IT support experience
- Provide system & application administration support as needed for site and/or regional requirements.
- Ability to follow SOPs and maintain accurate ticket records.
Requirements
- Bachelor's degree in IT (or global equivalent) or related field.
- Strong understanding of Windows and macOS troubleshooting fundamentals.
Compensation
- Graco offers attractive compensation, benefits and career development opportunities.
Company info
- Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States on a permanent and unrestricted basis.
This listing is sourced directly from Graco's careers page and normalized into a canonical job model.