Asmglobal

Tech Support Tier 1

Indianapolis, IN · Contract

Sponsorship not specifiedDetected 5 days ago

Customer SupportCommunicationCollaborationProblem Solving

About the role

Prepares and upgrades computer equipment for employees, including setup, installation of software, and configuration of standard settings in accordance with policies and procedures.
Provide training and instruction to end-users on systems, applications, security, policies, and procedures applicable to individual job functions in order to maximize end-user productivity.
The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities.

Legends Global is the premier partner to the world's greatest live events, venues, and brands.
We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Responds to user support requests received via telephone, e-mail, or in person, and resolves incidents per established policies, procedures, and service-level agreements.
Escalates user support issues as necessary and appropriate, when unable to resolve within established service level agreements.
Maintains ticketing system, asset management program, and knowledge base for user support issues and hardware/software inventory.
Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.
Provides after-hours, on-call support for end-users as assigned.

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Minimum of 2 years work experience in help desk, desktop, application, or point-of-sale support.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
They may be subject to change at any time due to reasonable accommodation or other reasons.
Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

This listing is sourced directly from Asmglobal's careers page and normalized into a canonical job model.