Unisys
Director, US & Canada Enterprise and Data Center Field Services
Remote, PA, United States of America · Director
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About the role
- What success looks like in this role: This position is one of two senior field engineering leadership roles in the region.
- This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
- US job seekers can find more information about Unisys' EEO commitment here.
Responsibilities
- Drive attainment of operational, contractual, client satisfaction, and service level commitments.
- Lead resolution of critical customer, operational, and business escalations.
- Own regional operational performance, including productivity, labor utilization, and profitability.
- Partner with Finance and Operations to manage performance through regular operational reviews and financial metrics.
- Lead a geographically dispersed workforce of employees and subcontractors, partnering with internal support teams to ensure appropriate staffing and resource allocation.
- Develop technical workforce strategies aligned to future business demands in enterprise infrastructure, data center support, and emerging technologies.
- Drive leadership development, succession planning, and employee engagement across the region.
- Support Sales and Client Management in growth initiatives, solution development, and operational readiness planning.
- Use operational metrics, dashboards, and analytics to drive accountability and identify performance improvement opportunities.
- Lead continuous improvement initiatives focused on productivity, quality, customer experience, and operational efficiency.
Requirements
- Bachelor's degree or equivalent experience required.
- Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Nice to have
- Master's degree preferred.
Skills
- Critical Facility Technologies
Company info
- Establish and maintain executive-level relationships with strategic customers, serving as an executive sponsor for key accounts and major escalations.
Visa & Work Authorization
- Establish and maintain executive-level relationships with strategic customers, serving as an executive sponsor for key accounts and major escalations
This listing is sourced directly from Unisys's careers page and normalized into a canonical job model.