Striim, Inc.

Head of Strategic Customer Engagement

United States - Remote

Sponsorship not specified$230k-$265kDetected 20 days ago

Distributed SystemsCloud PlatformsData EngineeringLLMsAccount ManagementCustomer SuccessLeadershipCollaborationAdaptability

About the role

Work with some of the world's most sophisticated enterprise customers
Help define the future of unified real-time data infrastructure and AI enablement in the enterprise market

Lead and scale Striim's Technical Account Management organization, driving customer retention, platform adoption, executive engagement, and long-term customer success.
Lead the company's response to complex customer escalations by aligning Product Engineering, Product Management, Support, Technical Account Management, Sales Engineering, and Executive Leadership.
Partner closely with Product and Engineering to prioritize customer-impacting initiatives, influence product direction, and accelerate resolution of strategic issues.
Develop scalable customer engagement frameworks, operational playbooks, governance models, KPIs, and executive dashboards that improve consistency and accountability.
Foster strong cross-functional collaboration across Engineering, Product, Support, Sales, Alliances, and Technical Account Management while transforming customer feedback into product and operational improvements.
Travel extensively to customer sites, partner engagements, executive meetings, conferences, and internal leadership sessions
This is an opportunity to build and shape a highly critical function within a rapidly growing technology company solving some of the most complex enterprise data challenges in the market today.

12+ years of progressive leadership experience within enterprise software, SaaS, cloud infrastructure, data modernization, real-time data platforms, AI infrastructure, or related enterprise technology markets.
Proven success leading Technical Account Management, Customer Success, Professional Services, Strategic Services, Solutions Architecture, Customer Advocacy, or similar customer-facing technical organizations.
Strong technical expertise in enterprise data platforms, cloud-native architectures, streaming technologies, Change Data Capture (CDC), distributed systems, AI enablement, or modern data infrastructure.
Demonstrated ability to engage independently with enterprise architects, principal engineers, Product Engineering, Product Management, and executive technical stakeholders.
Experience partnering closely with Product Engineering and Product Management to prioritize customer-impacting initiatives, influence product direction, and accelerate strategic issue resolution.
Experience leading executive customer engagements involving complex technical environments and high-visibility customer situations.
Demonstrated experience incorporating Generative AI tools into leadership, operational planning, customer engagement, and organizational productivity.
Hands-on leadership style with the ability to personally engage in complex customer and technical challenges.
Experience operating successfully within fast-paced, high-growth startup or scale-up environments.

Experience with real-time data streaming, enterprise databases, data lakes, Change Data Capture (CDC), cloud-native data platforms, observability, analytics, AI infrastructure, or adjacent enterprise technologies.
Experience leading executive customer engagement programs, strategic escalation management, enterprise customer advocacy, or customer success transformations.
Demonstrated success influencing product direction through structured customer feedback and close collaboration with Product Engineering and Product Management.
Experience helping scale high-growth enterprise software companies through periods of rapid growth and organizational transformation.
You will have the opportunity to:
Influence company strategy at the executive level

Base: $230,000 - $265,000 USD annually.
In addition to base pay, this role offers the opportunity to earn commission-based rewards
Applications will be reviewed on a rolling basis until the position is filled.
Our company culture fosters entrepreneurship and nurtures our team members to grow with the company.
Come join a Silicon Valley startup focused on delivering a product that's loved by its customers and primed to be a core part of the cloud data stack.

Competitive salary and pre-IPO stock options
Comprehensive health care plans (medical, dental, vision), including medical and dependent FSA
Retirement plan (401K)
Paid Time Off (Vacation, Sick & Public Holidays)
All applicants are considered for employment without attention to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, veteran status, or disability status.

Serve as the executive sponsor for Striim's enterprise customers, building trusted relationships with CIOs, CTOs, architects, and senior business stakeholders.
Drive customer adoption, retention, renewals, and expansion by ensuring customers realize measurable business value from the Striim platform.
Represent Striim with enterprise customers, strategic partners, and at industry events as a trusted executive and technical leader.
Come join a Silicon Valley startup focused on delivering a product that's loved by its customers and primed to be a core part of the cloud data stack.

Striim is seeking an experienced, customer-obsessed technology executive to oversee our Technical Account Management organization while providing executive sponsorship and governance for Striim's Tiger Program, ensuring our most complex cus

This listing is sourced directly from Striim, Inc.'s careers page and normalized into a canonical job model.