Striim, Inc.

Striim, Inc.

Head of Customer Delivery & Professional Services

United States - Remote · Senior

Sponsorship not specified$230k-$265kDetected 8 days ago
Distributed SystemsCloud PlatformsData EngineeringLLMsProject ManagementStakeholder ManagementAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationAdaptability

Stay score

odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • As a senior leader within our GTM Engineering organization, the Head of Customer Delivery and Professional Services is responsible for leading executive customer engagement across Striim's strategic enterprise accounts.
  • This role sits at the intersection of enterprise architecture, customer strategy, technical leadership, operational excellence, and executive relationship management.
  • As an AI-first organization, we expect our leaders to thoughtfully leverage modern AI technologies to improve productivity, operational efficiency, decision-making, customer engagement, and organizational effectiveness.

Responsibilities

  • Customer Delivery Leadership: Lead Technical Account Management, Solutions Architecture, and strategic Tiger Team engagements, driving consistent execution, clear ownership, and accountability for successful customer outcomes.
  • End-to-End Customer Accountability: Drive accountability across internal and external stakeholders to ensure successful implementations, clear communication, timely resolution of issues, and progression from initial engagement through production go-live.
  • Professional Services Development & Delivery: Build and scale Striim's Professional Services organization, establishing structured service offerings, engagement models, SOWs, scoping and pricing frameworks, resource planning, and delivery processes.
  • Drive accountability for services execution, ensuring clear deliverables, realistic timelines, effective resource utilization, and successful customer outcomes.
  • Stakeholder Management & Communication: Proactively manage internal and external stakeholders throughout customer engagements, ensuring clear communication, alignment on expectations, ownership of action items, and early escalation of risks or changes impacting delivery timelines.
  • Solutions Architecture Operating Model: Establish clear roles, responsibilities, engagement processes, and delivery expectations for the Solutions Architecture organization, ensuring effective collaboration with Field Engineering, Presales, TAM, and Support.
  • Cross-Functional Delivery Alignment: Partner closely with Field Engineering, Presales, Product, Engineering, and Support to ensure smooth customer transitions, clearly defined ownership, coordinated execution, and consistent communication throughout the implementation lifecycle.
  • Delivery Performance & Accountability: Establish and track KPIs around time to production, milestone adherence, delivery predictability, customer satisfaction, services performance, escalation trends, adoption, and retention risks to drive continuous improvement.
  • This is an opportunity to build and shape a highly critical function within a rapidly growing technology company solving some of the most complex enterprise data challenges in the market today.
  • Build and scale a new strategic customer organization

Requirements

  • 12+ years of progressive leadership experience within enterprise software, SaaS, cloud infrastructure, data modernization, real-time data platforms, AI infrastructure, or related enterprise technology markets.
  • Proven success leading Technical Account Management, Customer Success, Professional Services, Strategic Services, Solutions Architecture, Customer Advocacy, or similar customer-facing technical organizations.
  • Strong technical expertise in enterprise data platforms, cloud-native architectures, streaming technologies, Change Data Capture (CDC), distributed systems, AI enablement, or modern data infrastructure.
  • Demonstrated ability to engage independently with enterprise architects, principal engineers, Product Engineering, Product Management, and executive technical stakeholders.
  • Experience partnering closely with Product Engineering and Product Management to prioritize customer-impacting initiatives, influence product direction, and accelerate strategic issue resolution.
  • Experience leading executive customer engagements involving complex technical environments and high-visibility customer situations.
  • Demonstrated experience incorporating Generative AI tools into leadership, operational planning, customer engagement, and organizational productivity.
  • Hands-on leadership style with the ability to personally engage in complex customer and technical challenges.
  • Experience operating successfully within fast-paced, high-growth startup or scale-up environments.

Nice to have

  • Experience with real-time data streaming, enterprise databases, data lakes, Change Data Capture (CDC), cloud-native data platforms, observability, analytics, AI infrastructure, or adjacent enterprise technologies.
  • Experience leading executive customer engagement programs, strategic escalation management, enterprise customer advocacy, or customer success transformations.
  • Demonstrated success influencing product direction through structured customer feedback and close collaboration with Product Engineering and Product Management.
  • Experience helping scale high-growth enterprise software companies through periods of rapid growth and organizational transformation.
  • You will have the opportunity to:
  • Influence company strategy at the executive level
  • Help define the future of unified real-time data infrastructure and AI enablement in the enterprise market

Skills

  • Customer Delivery Leadership:
  • End-to-End Customer Accountability:

Compensation

  • Base: $230,000 - $265,000 USD annually.
  • In addition to base pay, this role offers the opportunity to earn commission-based rewards

Benefits

  • Competitive salary and pre-IPO stock options
  • Comprehensive health care plans (medical, dental, vision), including medical and dependent FSA
  • Retirement plan (401K)
  • Paid Time Off (Vacation, Sick & Public Holidays)

Company info

  • At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity.
  • We believe exceptional teams are built by leaders who combine high standards with humility, transparency, and a genuine commitment to helping both customers and colleagues succeed.
  • Customer Delivery Expectations: Partner closely with Presales to understand customer requirements, scope, and implementation complexity, establish realistic delivery timelines and commitments, and ensure customers have clear expectations around deliverables, responsibilities, and milestones before transitioning to Postsales.
  • Production Readiness & Go-Live Execution: Drive cross-functional alignment and accountability for moving customers into production, establishing clear go-live criteria, tracking dependencies, addressing blockers, and ensuring customers are prepared for successful production rollouts.
  • Work with some of the world's most sophisticated enterprise customers

Visa & Work Authorization

  • Striim is seeking an experienced, customer-obsessed technology executive to oversee our Technical Account Management and Solutions Architect organizations while providing executive sponsorship and governance for Striim's Tiger Program, ensu
Apply directly at Striim, Inc. →Create a free account for alerts like thisView Striim, Inc. immigration profile

This listing is sourced directly from Striim, Inc.'s careers page and normalized into a canonical job model.