Pomelo Care
Care Coordinator
United States
Sponsorship not specified$19k-$24kDetected 6 days ago
Patient CareCommunication
About the role
- Be available to work a set schedule of Monday to Friday from 9:00 AM to 6:00 PM ET
- 2+ years healthcare administration experience, ideally having worked within virtual care
Responsibilities
- Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.
- Monitor our member support phone line and answer any questions that patients call in with
- Complete eligibility checks for new and existing patients and own the patient offboarding process
- Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization
- Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency
Requirements
- Familiarity with SDOH platforms and referrals
- Comfort with ambiguity
- Ability to work cross-functionally with clinicians
Compensation
- The expected salary range offered for this role is $21.63 to $24.04 an hour ($45,000 to $50,000 if annualized).
- Actual compensation may vary based on relevant experience, skills, competencies, and certifications.
- Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company.
Benefits
- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- Competitive vacation policy
- 16 weeks paid parental leave
- Manage referrals to health plan's Case Management team
- Passionate about maternal and child health
- This role is also eligible for equity, giving you an ownership stake in Pomelo's mission.
Company info
- Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause.
- We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey.
- Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
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This listing is sourced directly from Pomelo Care's careers page and normalized into a canonical job model.