Fanatics Collectibles
Manager, Operations
Tigard, OR, United States
Sponsorship not specifiedDetected 15 hours ago
Data AnalysisStakeholder ManagementOutbound SalesExcelSupply ChainLogisticsProcess ImprovementERPInventory ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringWarehouse Management System
About the role
- The Manager, Operations oversees daily operational processes supporting the Fanatics Collect platform - including collectible intake, authentication coordination, vault operations, and outbound fulfillment.
- This role ensures efficiency, accuracy, and scalability of workflows that enable a seamless collector experience from vaulting to live commerce.
Responsibilities
- Manage daily operations across vaulting, inventory control, and fulfillment functions supporting the Fanatics Collect platform.
- Maintain alignment with third-party partners (e.g., authentication, grading, and logistics providers).
- Lead and develop a team of operations specialists and coordinators
- Identify and implement operational improvements in collaboration with Product, Data, and Technology teams.
- Develop and document standard operating procedures (SOPs) and ensure training adherence.
- Partner with Product Management to communicate operational requirements and feedback for new feature development.
Requirements
- 5-7 years of experience in operations, warehouse management, or logistics - preferably in e-commerce, collectibles, or high-value goods handling.
- 1-3 years of people management experience required.
- Experience with WMS, ERP, or fulfillment systems
- proficiency in Microsoft Excel and data analytics tools.
- Experience with process design and operational optimization tools (e.g., Lean, Kaizen, Six Sigma).
- Comfort operating in both digital and physical inventory management settings.
- Strong leadership and team-building capabilities.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to prioritize and manage multiple workflows in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Scope & Impact
- Manages an operations team with measurable output tied to accuracy, throughput, and SLA metrics.
- Contributes to Fanatics Collect's business scalability and service reliability.
Nice to have
- Bachelor's degree in Operations, Supply Chain, Business Management, or related field preferred.
Company info
- Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods
- collect physical and digital trading cards, sports memorabilia, and other digital assets
- and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans
- a global partner network with approximately 900 sports, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes
- Oversee inbound and outbound workflows for physical collectibles, ensuring accuracy, speed, and compliance with established standards.
- Monitor key performance indicators (KPIs) - including turnaround time, accuracy rate, and service quality.
- Identify and address bottlenecks or quality issues through root cause analysis and process improvement initiatives.
- Lead and develop a team of operations specialists and coordinators; set performance expectations, provide coaching, and conduct regular check-ins.
- Foster a culture of safety, accuracy, and operational excellence.
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This listing is sourced directly from Fanatics Collectibles's careers page and normalized into a canonical job model.