Ameresco
Building Performance Engineer - Customer Success
United States - Remote
Sponsorship not specified$67k-$117kDetected 30 days ago
ExcelCustomer SuccessCommunicationCollaborationPublic SpeakingMicrosoft OfficeMicrosoft Teams
About the role
- The anticipated base salary range for this role is $67,300 -$116,950 (presented in good faith).
- Actual pay will depend on factors such as internal equity, skills, experience, education, certifications, and location.
Responsibilities
- Deliver an exceptional customer experience built on trust, responsiveness, and technical credibility.
- Drive adoption of the AssetPlanner™ FDD platform through onboarding, training, and ongoing engagement.
- Building Performance & Optimization
- Monitor building energy use and HVAC system performance to identify comfort, maintenance, and energy efficiency issues.
- Identify trends, risks, and opportunities across building portfolios using analytics and engineering judgment.
- Deliver clear, compelling reports and presentations that communicate findings, recommendations, and outcomes.
Requirements
- Valid driver's license in good standing (travel may be required).
Nice to have
- Demonstrated experience diagnosing and resolving HVAC and central plant performance issues.
- Excellent written and verbal communication skills, including technical presentations.
- High emotional intelligence with the ability to navigate challenges and conflict professionally and transparently.
- Ability to work independently in a fast‑paced environment with a positive, solutions‑oriented mindset.
- Proficiency with Microsoft Office, Microsoft Teams, and strong Excel skills
- Prior customer‑facing or consulting experience strongly preferred.
- Familiarity with energy efficiency programs, performance contracting, or operational excellence initiatives.
- Applications are accepted on a rolling basis until the position is filled.
Compensation
- We disclose salary ranges and benefits in all required external and internal postings and will provide further details upon request at any stage of the hiring process.
- We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans.
- The anticipated base salary range for this role is $67,300 -$116,950 (presented in good faith).
Benefits
- Support internal teams and contribute to Ameresco's culture of collaboration, learning, and continuous improvement.
Company info
- Act as a long‑term partner to customers, supporting them throughout their performance optimization journey.
- Maintain consistent, proactive communication so customers clearly understand insights, actions, and value delivered.
- Serve as a subject matter expert and trusted resource for customers using the software application.
- Partner with customers to implement optimization strategies that improve efficiency, reliability, and indoor environmental quality.
Equal opportunity
- Ameresco is an Equal Opportunity Employer.
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This listing is sourced directly from Ameresco's careers page and normalized into a canonical job model.