Lake Trust Credit Union

Desktop Support I

Brighton, MI, US

Sponsorship not specifiedDetected 36 days ago

Customer SupportCommunication

About the role

To us, our jobs are not just something we do to make a living, it's a way to live.
The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Train staff in the proper use of computer equipment.

Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle.
Provides support to end users on incidents and service requests.
Utilize effective customer relations and communications skills to maintain relationships with internal/external members by identifying service needs.
Build, install, maintain, re-image, troubleshoot and repair computer systems, hardware and computer peripherals.
Document, maintain, upgrade and/or replace hardware and software systems.
Investigate hardware problems and perform system hardware, software and communication connection repairs.
Perform diagnostic testing and repairs and/or replace technical equipment.
What You'll Get Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.

What You'll Bring B.S. degree in computer science, or equivalent demonstrated experience in a helpdesk environment.
Minimum two (2) years of PC support centric job related experience is required.

By prioritizing member wellbeing, which leads to increase engagement, improved team dynamics, higher levels of motivation and a stronger community culture.

This listing is sourced directly from Lake Trust Credit Union's careers page and normalized into a canonical job model.