EBNHC
Coordinator Patient Access
East Boston · Part-time
Sponsorship not specifiedDetected 15 days ago
HRISCustomer SupportEpicCommunication
About the role
- As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth.
- As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.
- The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guideline
Responsibilities
- Manages all incoming and outgoing in basket messages
- Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
Requirements
- Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
- Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
- High School Diploma or G.E.D. required
- Bilingual skills required (spanish/english)
Compensation
- Maintain annual CAC certificatio
Benefits
- Medical, dental, and vision coverage.
- Life and disability insurance.
- 401(k) retirement plan.
- Tuition reimbursement.
- Flexible spending and transportation accounts.
- Generous staff development benefit.
- Excellent malpractice coverage.
- Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
- As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Equal opportunity
- NeighborHealth is an equal employment/affirmative action employer.
- We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
- If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
- EEO & Accommodation Statement:
This listing is sourced directly from EBNHC's careers page and normalized into a canonical job model.