Cboe Global Markets

Trade Desk Associate

Chicago, Illinois, United States of America · Senior

Work authorization required$75k-$110kDetected 44 days ago

SQLLinuxTCP/IPProblem Solving

About the role

The Cboe FX team is hiring for a Trade Desk Specialist.
Cboe FX is seeking a highly motivated Trade Desk Specialist to join its global FX operations team, based in Chicago / New York.
You will have meaningful opportunities to contribute across the full lifecycle of projects, directly shaping the success of the team and the wider business.

As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader.
Day-to-day, you will be responsible for real-time client support and system monitoring in a fast-paced, time-critical environment.
This is more than a support role.
For someone who values operational excellence and wants to build deep expertise in electronic FX markets, this is an outstanding platform to do so.
Serve as a primary escalation point for complex inbound client enquiries via phone and email during the US trading session, delivering expert-level, real-time support across trading, connectivity, and market data.
Own issue documentation end-to-end - capturing root cause analysis, actions taken, and resolution outcomes to support internal tracking, client transparency, and continuous improvement.
Own handover discipline for the US session, ensuring clean, consistent, and complete transitions to and from global regional teams.
Develop and maintain operational runbooks, escalation procedures, and monitoring frameworks to improve platform resilience and team readiness.
Perform in-depth technical diagnostics using Linux command-line tools, log analysis, and network debugging utilities to identify and resolve platform and connectivity issues.

Monitor market integrity throughout the session, including crossed/off-market conditions, value-date issues, and liquidity anomalies, escalating promptly and decisively where required.

Bachelor's degree or equivalent
1-2+ years' experience in a trading desk, financial services, or technical operations environment.
Demonstrated expertise in electronic trading platforms and market infrastructure, with strong working knowledge of FX markets and low-latency trading environments.
Proficiency in Linux, including command-line diagnostics, log analysis, and basic shell scripting.
Solid SQL skills with the ability to independently query and analyze trading and operational data.
Working knowledge of FIX protocol and experience supporting FIX-connected clients or counterparties.
Strong understanding of networking fundamentals - TCP/IP, latency, connectivity troubleshooting - and experience using network debugging tools.
Proven problem-solving ability with a track record of independently resolving complex technical and operational issues under time pressure.

Lead daily and weekly pre-market system health checks, including Sunday market start procedures, ensuring full platform readiness ahead of the US session.

Building trusted markets - powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters.
We strive to provide employees a safe space to network, share ideas and create opportunities.

We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
We are committed to fostering a workplace where all individuals are valued and respected.
This position is not eligible for visa sponsorship.
Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

This listing is sourced directly from Cboe Global Markets's careers page and normalized into a canonical job model.