UKG
Dir. Professional Services Consulting
United States
Sponsorship not specified$146k-$209kDetected 5 days ago
Customer SuccessLeadershipCommunicationCollaborationProblem Solving
About the role
- This executive leader will bring a strong track record of driving operational excellence and customer success in a SaaS delivery environment.
- The ideal candidate is results-oriented, laser-focused on achieving go-live commitments, improving delivery efficiency, and fostering strong, collaborative partnerships that enable UKG's continued growth and customer satisfaction.
- This leader will identify innovative ways of working, and implementation automation, AI technologies and processes to make work more productive while delighting our customers.
Responsibilities
- Partner closely with Product Management, Engineering, Sales, Enablement, and Support to ensure a seamless end-to-end customer journey and successful product adoption.
- Lead the full lifecycle of Professional Services including implementation, enablement, consulting, and transition to support while applying industry best practices to streamline delivery and improve predictability.
- Optimize global resource utilization, manage budgets, and ensure scalable operations that balance growth, cost effectiveness, and productivity.
Nice to have
- 7+ years of senior leadership experience in SaaS software delivery and enterprise services.
- Strong understanding of Human Capital Management (HCM) and Workforce Management (WFM) solutions
- familiarity/experience with UKG Ready and Pro are a plus.
- Deep experience operating in customer-centric delivery models with a strong focus on service excellence.
- Willingness and ability to travel globally and work flexibly across time zones as required.
- Proven ability to thrive in a fast-paced, evolving, and growth-oriented environment.
- Innovative, entrepreneurial mindset with a bias toward action and continuous improvement.
- Exceptional leadership, communication, and influence skills, with the ability to inspire teams and align stakeholders.
Skills
- Today, tens of millions of workers start and end their days with our workforce operating platform.
- Helping people get paid, grow in their careers, and shape the future of their industries.
Compensation
- The pay range for this position is $145,600 to $209,300.
Benefits
- Build trusted relationships across executive leadership to champion a unified delivery vision and accelerate organizational performance.
- In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.
- Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
Company info
- We are seeking a seasoned and transformational Director of Global Delivery Services to lead, scale, and continuously elevate our global implementation operations.
- This role is critical to delivering exceptional outcomes for our customers and serves as a key partner to Global Services, Partner, and cross-functional leadership teams.
- It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge.
- Establish and evolve customer success programs while building strong executive relationships with key customers to drive satisfaction, retention, and long-term value realization.
Equal opportunity
- Employer UKG is an equal opportunity employer.
- We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
- View The EEO Know Your Rights poster UKG participates in E-Verify.
- View the E-Verify posters here.
This listing is sourced directly from UKG's careers page and normalized into a canonical job model.