Digital Hands
Service Desk Specialist
United States · Full-time
Sponsorship not specifiedDetected 29 days ago
SOC OperationsCustomer SupportTCP/IPCommunicationAdaptability
About the role
- Embrace opportunities to enhance and improve process workflows and the customer experience.
- Strong skills using and supporting Microsoft Windows desktop and server operating systems and related hardware troubleshooting of Windows machines.
- Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, HTTP, and FTP.
Responsibilities
- Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform.
- Schedule and perform installations of customer security platforms.
- Communicate clear expectations and build relationships with a primary account and their support teams while following appropriate processes and procedures.
Requirements
- Minimum of 1-3 years of experience in an
- Knowledge of IT Security concepts.
- The IT Service Desk Specialist acts as the initial point of contact for customer calls, scheduling, Active Directory installs, documenting, triaging, remediating, or escalating as required to other teams in the SOC.
- Minimum of 1-3 years of experience in an Information Technology / help desk role:
- Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.
- In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire.
Nice to have
- Bachelor's degree in computer science or related field preferred.
- Professional certifications such as A+, and Network+ preferred.
Skills
- Excellent analytical skills.
- Excellent communication, presentation and listening skills.
- Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
- High level of integrity, judgment and situational awareness.
- Ability to work both independently and collaboratively with peers, across teams, and with management.
- Flexibility and adaptability to change.
- Capability of learning and performing all the activities that everyone on the shift does.
- Excellent customer service skills.
Compensation
- Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Benefits
- Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
- Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do.
Equal opportunity
- If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Apply directly at Digital Hands →Create a free account for alerts like thisView Digital Hands immigration profile
This listing is sourced directly from Digital Hands's careers page and normalized into a canonical job model.