Mosaic Health
Coordinator, Clinical Applications Support I
Florida, USA
Sponsorship not specified$23k-$34kDetected 8 days ago
ComplianceCustomer SupportHIPAAEHR/EMRCommunicationCollaborationProblem SolvingAdaptability
About the role
- The Clinical Applications Specialist provides Tier 1 support for all clinical applications across the organization, serving as the first point of contact for application-related issues and requests. This role is responsible for resolving routine incidents, triaging and escalating complex issues, and partnering closely with internal teams across three
- business units (BUs) to ensure reliable, efficient, and compliant clinical system operations.
Responsibilities
- Serve as Tier 1 support for all clinical applications, responding to incidents and service requests through the ticketing system.
- Accurately document issues, resolutions, and troubleshooting steps to ensure knowledge sharing and continuity.
- Escalate complex or unresolved issues to Tier 2/3 support or vendors, providing clear documentation and replication steps.
- Support clinical applications used across all three internal business units, understanding differences in workflows and operational needs.
- Collaborate with analysts, developers, and vendors to support application stability and enhancements.
- Provide timely, professional, and user-focused support to clinical and non-clinical staff.
- Application Support & Ticket Management
- User Support & Communication
- Maintain up-to-date documentation, FAQs, and knowledge base articles.
- Support audits, regulatory requirements, and quality initiatives related to clinical systems.
Requirements
- Experience working with ticketing systems and IT service management processes.
Nice to have
- Experience supporting EHR/EMR or other regulated clinical systems.
- Experience working in a multi-business-unit or matrixed environment.
- ITIL Foundation or similar service management experience.
- Key Competencies
- Customer-focused problem solving
- Attention to detail and documentation accuracy
- Effective collaboration across technical and clinical teams
- Adaptability in a fast-paced, regulated environment
Compensation
- $23k-$34k
Benefits
- Associate or Bachelor's degree in Health Informatics, Information Technology, Clinical Sciences, or a related field (or equivalent experience).
- 1-3 years of experience supporting clinical applications or healthcare IT systems.
- Basic understanding of clinical workflows and healthcare terminology.
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This listing is sourced directly from Mosaic Health's careers page and normalized into a canonical job model.