Sangoma 3
Engineering Manager - CX/CCaaS Platform (Remote)
Dallas, Texas, United States · Full-time
No sponsorshipDetected 36 days ago
PythonJavaGoElixirCode ReviewGitPostgreSQLMySQLAWSAzureDockerKubernetesCI/CDLinuxPlatform EngineeringStakeholder ManagementCRMCustomer SuccessTest AutomationVoIPLeadershipCommunicationCollaborationMentoring
About the role
- Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.
- The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.
Requirements
- Must be authorized to work in the United States on a full-time basis for any employer.
Nice to have
- Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
- Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
- Experience with Asterisk, FreeSWITCH, or similar communications platforms.
- Experience with Elixir and Phoenix.
- Experience with AWS, Azure, or Google Cloud.
- Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
Skills
- Engineering Manager - CX/CCaaS Platform Build It.
Benefits
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high growth career opportunities Are you ready to make a direct impact on the company and be rewarded for your performance?
Equal opportunity
- Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Visa & Work Authorization
- Must be authorized to work in the United States on a full-time basis for any employer
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This listing is sourced directly from Sangoma 3's careers page and normalized into a canonical job model.