Phfa
Home Retention Sepcialist II - Bilingual
Harrisburg, PA · Mid
Sponsorship not specified$60k-$99kDetected 7 min ago
Communication
About the role
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
- There are numerous policies in place at PHFA to help us honor this commitment.
Responsibilities
- Maintain an auto queue of Non-FHA accounts that are 60-99+ days delinquent; make outgoing calls and take incoming calls through a designated phone queue - minimum requirement of 75 calls per day.
- Maintain a neat and organized work area
- Must perform all above duties accurately and efficiently and be capable of making independent decisions using sound judgment
Requirements
- Must have the ability to be firm yet professional when necessary
- Must be able to work under pressure and meet deadlines
- Must have a team mentality
- Must be able to talk, listen and speak clearly on telephone
Nice to have
- Communicate effectively with borrowers, housing counselors, and PHFA employees
- make outgoing calls and take incoming calls through a designated phone queue. minimum requirement of 75 calls per day.
- Also send letters and emails encouraging the borrower to contact PHFA
- Verify that the 45 day letter and Intention to Foreclose letters were sent to all necessary parties
- Complete required documents when a borrower applies for Hemap assistance and correspond with housing counselors as needed
- Review the DLQV (NSF) queue daily and contact borrowers as needed
- Prepare and upload information to our attorney to begin the foreclosure process
- Identify problems and make sound recommendations for how to resolve as well as present ideas preventing future recurrences
Compensation
- $60k-$99k
This listing is sourced directly from Phfa's careers page and normalized into a canonical job model.