Qventus

Senior Client Success Partner

Remote, United States · Senior · Contract

Sponsorship not specified$30k-$40kDetected 15 days ago

Machine LearningLLMsComplianceAccount ManagementEHR/EMRLeadershipCommunicationProblem Solving

About the role

Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.
Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.

Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs.
Fully own internal operating rhythms that enable high-performance of delivery team across client obligations.
Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients
Partner with the Marketing team to establish standard collateral for client training and engagement.
Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.

Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
Ability to understand client business challenges and translate our AI solutions into meaningful operational impact.
Familiarity with EHR systems
Ability to travel up to 30-40% nationwide
Knowledge of the landscape of acute care patient flow processes and solutions
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA).

Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
We're inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1
Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels.
Manage and grow a high-impact portfolio of Qventus' most strategic, "high-stakes" national healthcare provider organizations.
7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
Benefits and perks are subject to plan documents and may change at the company's discretion.

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment.
Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including tes

This listing is sourced directly from Qventus's careers page and normalized into a canonical job model.