Us Amynta Group
Customer Service Representative, Commercial Auto Insurance
US - Remote · Senior
Sponsorship not specified$20k-$24kDetected 1 day ago
StatisticsCRMCustomer SupportResearchCommunicationCollaborationMicrosoft Office
About the role
- BTIS is seeking a Customer Service Representative to join our Auto team and play a key role in supporting our nationwide network of insurance agents.
- No two days are the same-you'll stay engaged assisting agents and carriers through phone, email, and chat in a fast-paced, high-volume environment.
Responsibilities
- Maintain a working knowledge of products, services, and promotions
- Organize and maintain policy files to ensure proper documentation management
- Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
- Provide excellent customer service to both internal and external partners
- Perform other duties as may be assigned
- Strong self-motivation and the ability to manage tasks and deadlines without direct supervision
Requirements
- Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them
- Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously
- Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
- We're thrilled that you are interested in joining us here at the Amynta Group!
Compensation
- Candidates with workers' compensation insurance experience may be eligible for higher pay.
Benefits
- Comprehensive benefits include medical, dental, vision, disability, and life insurance
- and paid time off plus company holidays.
- Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
Company info
- What We're Looking For
- At BTIS, Customer Service is a philosophy, not a department. We're looking for individuals who bring professionalism, accountability, and a strong work ethic to everything they do.
- We're looking for individuals who bring professionalism, accountability, and a strong work ethic to everything they do.
Equal opportunity
- Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.
- Please inform the Company's personnel representative if you require any accommodation in the
- A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.
Visa & Work Authorization
- Employer work visa sponsorship and support are not provided for this role.
- Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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