Copperco

Client Operations Associate

New York · Contract

Sponsorship not specified$65k-$75kDetected 19 hours ago

Project ManagementAccount ManagementRecruitingCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Teams

About the role

Take ownership and accountability of all incoming queries and managing client expectations under time pressures.
Gather client feedback and insights, relaying this information to our product development teams.
Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.

By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.
In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.
Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
Collaborate with internal stakeholders across the firm to effectively resolve client queries.

As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends).
Problem-solving mindset and the ability to troubleshoot technical issues effectively.

Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.

Below, we've outlined the base salary range for this position. Actual compensation may vary based on factors including experience and performance. The range listed is just one part of Copper's total compensation package.
Base Salary Range - $65,000- $75,000

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and wel

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.
This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets.

This listing is sourced directly from Copperco's careers page and normalized into a canonical job model.