Lam Research
Global Product Support Engineering Manager
US-CA-Fremont (1003) · Mid
Sponsorship not specified$125k-$270kDetected 1 day ago
SwiftRESTProduct ManagementSupply ChainCustomer SupportLeadershipCommunicationCollaborationProblem Solving
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 86%
Of 43 labor certifications old enough to have been used, 6 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
26 transfer filings in the last year, covering 26 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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Responsibilities
- Define and execute global product support strategies aligned with business goals and product roadmaps Ensure readiness for product launches, including service capability, documentation, and training Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements Partner with product groups to influence design improvements based on field feedback Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability Establish structured escalation processes and ensure timely closure of high-impact issues Lead root cause analysis and corrective action (RCCA) processes across global teams Act as the global escalation point for customer issues, ensuring clear communication and rapid response Partner with product support and field service teams to improve installation quality, uptime, and service efficiency What you'll do continued.
Nice to have
- Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment.
- By bringing unique individuals and viewpoints together, we achieve extraordinary results.
- Lam Research ("Lam" or the "Company") is an equal opportunity employer.
- It is the Company's intention to comply with all applicable laws and regulations.
- Company policy prohibits unlawful discrimination against applicants or employees.
Compensation
- $125,000.00 - $270,000.00.
- The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only.
- Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role.
- Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Benefits
- Our Perks and Benefits At Lam, our people make amazing things possible.
- That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Company info
- Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products.
- You will supervise and coordinate engineering teams to meet aggressive development deliverables and take swift action in resolving issues to ensure satisfaction of Lam's valued customers.
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This listing is sourced directly from Lam Research's careers page and normalized into a canonical job model.