Jd
Middle Mile Operations
USA-California-Fontana · Full-time
Sponsorship not specified$70k-$90kDetected 30 days ago
Data AnalysisData VisualizationExcelSupply ChainLogisticsCustomer SupportCollaborationProblem SolvingPublic SpeakingMicrosoft OfficeWarehouse Management SystemTransportation ManagementFreight Forwarding
About the role
- You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Responsibilities
- Transportation Planning & Strategy: Develop and execute transportation strategies aligned with corporate objectives, business growth, and market trends for Drayage, Middle Mile (FTL/LTL), and freight operations.
- Optimize end-to-end linehaul processes including port container drayage, warehouse-to-warehouse trunk routes, cargo consolidation/sorting, and final mile coordination.
- Design and refine route networks to maximize load efficiency, minimize empty miles and container returns, and reduce per-unit transportation costs.
- Lead TMS (Transportation Management System) implementation and process digitization initiatives to enhance planning accuracy and operational visibility.
- Carrier & Fleet Management: Manage and optimize the company-owned vehicle fleet while strategically supplementing capacity through external carrier partnerships.
- Establish and maintain carrier performance scorecards covering on-time delivery, cargo safety, cost efficiency, and compliance metrics.
- Build risk alert frameworks and escalation protocols to proactively identify and resolve operational anomalies (delays, capacity shortages, damage claims).
- Collaborate with Sales, Warehouse Operations, Customs Brokerage, and Customer Service teams to ensure seamless end-to-end supply chain execution.
- Manage complaint/claims resolution processes; drive root cause analysis and implement corrective actions to continuously improve client satisfaction.
- Support RFP response development and client presentations with operational data, capacity planning, and competitive pricing insights.
Requirements
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 5+ years of progressive experience in transportation/logistics operations, with at least 2 years in a supervisory or managerial capacity.
- Bilingual fluency in Mandarin Chinese and English (spoken and written) is required for coordination with HQ and cross-border operations.
- Proficiency with TMS platforms, Microsoft Office Suite (Excel at advanced level), and data analysis/reporting tools.
- Excellent organizational, analytical, and problem-solving skills with a track record of driving process improvement.
Nice to have
- Hands on dispatcher experience
- Experience with port operations and container drayage at LA/LB ports.
- Background in e-commerce logistics, 3PL/4PL operations, or working with major retail/e-commerce accounts (Amazon, Wayfair, etc.).
- Experience with TMS implementation or transportation digitization projects.
- Knowledge of DOT/FMCSA regulations and transportation compliance requirements.
- Familiarity with Power BI, Tableau, or similar BI tools for operational analytics.
- Preferred but not essential for this role:
Compensation
- $70,304 - $90,000 + Annual Bonus
- Analyze operational data to identify cost-saving opportunities; develop and execute annual financial operating plans with clear P&L accountability.
Company info
- At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
- Our Global Reach
- JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.
- Learn more about who we are and what we do: https://www.jingdonglogistics.com/
- Joining JD Logistics means helping shape the future of global supply chain and logistics.
- You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide.
- With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
- At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com.
- Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
- Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
- JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.
- Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
- Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.
- https://www.jingdonglogistics.com/
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