Quince
Operations Manager - Returns Warehouse
Las Vegas, Nevada, United States · Contract
Sponsorship not specified$122k-$137kDetected 1 day ago
RESTSupply ChainLogisticsProcess ImprovementAPI TestingLeadershipCommunicationProblem SolvingMentoringOSHA
About the role
- We are seeking an Operations Manager to join our growing team.
- Your role is central to driving the success of our reverse logistics processes while ensuring the highest standards of safety, accuracy, and efficiency.
- You'll be responsible for mentoring leaders, optimizing workflows, and implementing data-driven improvements across multiple return functions.
Responsibilities
- Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
- Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
- Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.
- Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste.
- Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives.
- Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center.
- Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
- At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn
- You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
- At Quince, we're dedicated to recruiting top talent who share our drive for innovation.
Requirements
- 5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting.
- Bachelor's degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
- Experience overseeing returns or reverse logistics operations in a high-volume environment.
- Familiarity with Lean, Six Sigma, and continuous improvement practices.
- Required
- Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment.
- Availability to work a flexible schedule, including weekends, nights, and holidays as needed.
- Preferred
- Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure.
- Strong communication, problem-solving, and organizational skills.
- Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable.
- Physical Requirements:
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation
- Stand and walk for extended periods during shifts (up to 12 hours), with or without reasonable accommodation
Compensation
- $121,807 - $136,618 USD
- All posted ranges are reflective of base salary and may vary depending upon experience level and location.
Benefits
- Bonus and equity may also be provided for eligible roles.
Company info
- to make really high quality essentials for really low prices, produced fairly and sustainably.
- We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups.
- Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
- Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.
- Our unwavering commitment to excellence and company values guide our teams and actions:
- Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot.
- Innovation and transparency ensure value for both customers and partners.
- At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail.
- We are a destination for builders, innovators, and operators to come together and challenge the status quo.
- Our collective ambition is bold.
- We are creating an entirely new category and customer experience - one that democratizes luxury and provides high quality products at radically low prices.
- That mission demands a world-class team committed to excellence.
- If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
Equal opportunity
- Frequently climb and descend stairs with or without reasonable accommodation
- If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form.
This listing is sourced directly from Quince's careers page and normalized into a canonical job model.